What incredible service. A phone call on Christmas Eve at 1115am desperate for fuel (our monitor stopped working) our fuel was delivered and in the tank by 1145am!
So grateful for the service we cannot thank you enough.
Hope you all have a very merry Christmas.
My wife and I arrived home from holiday to find our old plastic heating oil-tank had split - there was a considerable spill and smell.
A quick ‘phone call to Northover and the same afternoon they came round to pump out the split tank, into temporary storage, to well below the level of the leak. Situation contained!
Northover provided two quotations. We chose the one with the more comprehensive work plan - replacing the tank with a double skin equivalent including taking out the old base, cleaning up contaminated ground and building a new, concrete base. The work included removing old coal bunkers to make room for the new, larger base and tank. The quotations were simple and clear, with options where appropriate.
Northover scheduled the work. At one point there was some doubt as to meeting the start date as they had not received the new tank as promised. In the event they did manage to source a new tank and could start as originally planned. We were told the work might take up to a week, but they cracked on and managed the entire job in less than two days.
All the contamination is gone, the new tank is installed on a neat new base with tidy pipe-work and all is working fine. The entire area next to the tank is pristine and restored to a usable state.
My wife and I are delighted with the speedy and thoroughly professional way Northover have managed the entire business. Everyone from Northover was a pleasure to work with and willing and able to answer questions.
Please pass on my thanks for a great customer experience to everyone involved at Northover, a hassle free and prompt service from quote through to installation (Oil Tank Installation)
A Job well done!
Mr P L.
I just want to say that i am over the moon how fast our delivery was made. I always used to use Boilerjuice but I prefer to deal with a trusted local supplier who was also cheaper! I'm very impressed and will be telling my friends.
Please pass my thanks again onto your driver and make sure his boss knows of his good deed today. My tank had a fault with it which had not been spotted by a previous supplier. Fortunately your driver spotted it and was able to quickly fix the issue before he pumped in the oil. It is reassuring to know that your quality checking system really works and I have total confidence in your company to look after me. You have a customer for life now!
Having been let down by another company my neighbour gave me your details. Dealling with an indpendent family firm such as yourself is a world apart compared to a national company that let me down. Not only were you able to get a delivery to me the very next day but the driver was very friendly and professional. Top marks and thank you very much.
We go a long way to ensure you get the best quality fuels and service without costing the Earth.